Shipping Policy
This Shipping Policy is officially formulated by cireget.com, applicable to all paid and confirmed lighting product orders on this website. This policy standardizes the full-link rules of order delivery processing, product packaging standards, global shipping scope, transportation time limit, freight settlement, customs clearance liability, logistics exception handling and risk division, which has absolute binding force on all users and platform logistics service behaviors.
In terms of product packaging standards, considering that lighting products belong to fragile electronic goods, cireget.com implements professional multi-layer anti-fragile packaging for all outgoing products. Small lamps such as table lamps and wall lamps adopt thickened corrugated cartons and full-surround shockproof foam buffer protection; medium and large lamps such as ceiling lights and chandeliers adopt reinforced hard cartons and customized anti-collision accessories; oversized heavy-duty lamps are equipped with reinforced wooden frame packaging to effectively resist extrusion, collision and moisture during long-distance cross-border transportation and maximize product integrity. In terms of global shipping scope, cireget.com supports delivery to most countries and regions in North America, Europe, Australia, Southeast Asia, Middle East and Latin America. A small number of remote islands and restricted regions are not included in the delivery scope, and the specific deliverable regions are subject to the optional options on the order checkout page. In terms of transportation time limit, the standard delivery time for conventional regional orders is 7-20 working days, and 20-30 working days for remote areas. The transportation time is calculated from the date of outbound warehousing and logistics tracking number generation, excluding customs clearance inspection time and local terminal distribution delay caused by objective factors such as local policy adjustment and logistics congestion. Slight delay of individual orders is a normal industry situation and does not constitute platform delivery default. In terms of freight rules, all freight fees of www.cozylighthome.com are automatically calculated by the official system according to product weight, volume and shipping destination, and the final freight amount is transparently displayed on the checkout page without any hidden charges and additional service fees. Platform preferential activities such as free shipping and freight discount will be implemented in accordance with official activity announcements. In terms of customs clearance and tax liability division, all order prices of the platform do not include destination country tariffs, value-added tax, customs clearance fees and other miscellaneous fees. All tax and customs fees incurred during cross-border transportation shall be independently borne by users. The platform will truthfully declare product information in accordance with international customs standards to assist users in completing customs clearance procedures. In terms of logistics risk division, before product outbound delivery, all risks such as product damage, missing parts and wrong delivery caused by platform packaging errors and inspection negligence shall be fully borne by cireget.com. After the products are outbound and enter international logistics transportation, all risks caused by user incorrect receiving information filling, customs detention, force majeure disasters and third-party logistics errors shall be borne by users. Users must fill in accurate and complete receiving information on cireget.com. Delivery failure, package return and product damage caused by wrong information filling shall be borne by users themselves. For confirmed lost or severely damaged packages, users can submit compensation applications through official customer service within 7 working days after the abnormality occurs, and the platform will assist in handling logistics compensation procedures. This Shipping Policy is the sole valid logistics service specification of cireget.com.